Resolved
After 4 hours and 58 minutes

All systems are fully resyncronized and operational. Thank you again for your patience :)

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 49 minutes

Our databases are fully synchronized. We are going to do final tests before giving the all clear, but initial tests look good.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 39 minutes

Our databases are currently about 90% fully resyncronized. We expect this to be complete in approximately 30 minutes.

For the final 10%, access to the portal or API may be fully unavailable. We appreciate your patience while we squash the last bug.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 18 minutes

Our databases are currently about 80% fully resyncronized. We expect this to be complete in approximately 45 minutes.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 3 minutes

Our databases are currently about 50% fully resyncronized. We expect this to be complete in approximately 1 hour.

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Recovering
After 3 hours and 24 minutes

We are about 20% complete resyncing all our databases. We expect to be at 100% within another 2 hours, but it may take longer.

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Identified
After 3 hours and 16 minutes

We've confirmed there is a problem, we're working to resolve it.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 8 minutes

We are still working toward resolution of this issue.

We have identified that the read-only replication systems we use became degraded during our regular backups.

There is still no ETA at this time, but we hope this will be resolved soon.

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Identified

Our engineers have identified an issue with our databases that is causing a delay in the processing of certain events (like call detail records or portal changes). This will not impact your ability to place or recieve calls.

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Began at:

Affected components
  • Skyetel API
  • Skyetel Portal