Resolved
Resolved
After 3 days, 19 hours, and 39 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 11 hours and 24 minutes

We have applied a series of updates that we believe have restored the database to normal operation. We will leave this status at Recovering until we are able to test the database fully with our ordinary daytime production traffic. We hate disruptions as much as you do... but it looks like 2020 wasn't quite done with us yet. Thanks for your patience as we work through these bugs :)

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 9 hours and 13 minutes

We are still working on resolving our database issues. We believe we have identified the cause of the disruption and are deploying a fix accordingly.

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Identified
After 7 hours and 40 minutes

Our database is acting up again and we are investigating. This will not impact your ability to place & receive calls, but it may hinder your ability to log into our portal, or interact with your Skyetel assets.

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Resolved
After 30 minutes

The database has been fully rebooted and all is well in Skyetel World. Our apologies for the inconvenience. Have a happy new year :)

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Identified

We are rebooting a core database for emergency maintenance. We expect our Portal to be unavailable for the next few minutes. We're very sorry for the inconvenience. We'll be right back :)

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Began at:

Affected components
  • Skyetel API
  • Skyetel Portal