Resolved
After 1 hour and 42 minutes

Our network has been fully restored, and this incident is now resolved.

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Recovering
After 57 minutes

We’ve begun restoring our network to full capacity. Updates will follow within an hour.

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Recovering
After 36 minutes

AWS has reported return to normal. We will wait 20 minutes before bringing our network fully back online.

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Recovering
After 30 minutes

We are seeing normal call flows at this time, and are operating with 2 of our 4 regions fully disabled. Cheers to quadruple redundancy!

We are also seeing Portal and API access restored at this time. We will provide the next update within 30 minutes.

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Identified
After 16 minutes

We have deployed a network change that routes around the impacted AWS regions and are beginning to see restored call flows. We will update this within 15 mins.

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Identified
After 8 minutes

AWS is beginning to update their systems: https://status.aws.amazon.com/

More updates will follow within 15 mins.

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Identified
After 3 minutes

Initial investigation appears that AWS is having a MASSIVE outage that is impacting more than one region. We are going to make routing adjustments to try and route around the down resources.

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Investigating

We are investigating reports of impaired services on the Skyetel Network. We will update this notice shortly.

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Began at:

Affected components
  • Skyetel API
  • Skyetel Portal
  • SIP Gateways - Northeast Region
  • SIP Gateways - Southeast Region
  • High Cost SIP Gateways - Southeast Region