Service Disruption

Resolved
Resolved
After 1 hour and 42 minutes

Our network has been fully restored, and this incident is now resolved.

Avatar for
Recovering
After 57 minutes

We’ve begun restoring our network to full capacity. Updates will follow within an hour.

Avatar for
Recovering
After 36 minutes

AWS has reported return to normal. We will wait 20 minutes before bringing our network fully back online.

Avatar for
Recovering
After 30 minutes

We are seeing normal call flows at this time, and are operating with 2 of our 4 regions fully disabled. Cheers to quadruple redundancy!

We are also seeing Portal and API access restored at this time. We will provide the next update within 30 minutes.

Avatar for
Identified
After 16 minutes

We have deployed a network change that routes around the impacted AWS regions and are beginning to see restored call flows. We will update this within 15 mins.

Avatar for
Identified
After 8 minutes

AWS is beginning to update their systems: https://status.aws.amazon.com/

More updates will follow within 15 mins.

Avatar for
Identified
After 3 minutes

Initial investigation appears that AWS is having a MASSIVE outage that is impacting more than one region. We are going to make routing adjustments to try and route around the down resources.

Avatar for
Investigating

We are investigating reports of impaired services on the Skyetel Network. We will update this notice shortly.

Avatar for
Began at:

Affected components
  • Skyetel API
  • Skyetel Portal
  • SIP Gateways - Northeast Region
  • SIP Gateways - Southeast Region
  • High Cost SIP Gateways - Southeast Region