Portal Unavailable

Resolved
Resolved
After 6 hours and 54 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 1 hour and 15 minutes

We are beginning to see a return to normalcy for our Portal & API, but have not received an all clear from AWS. We are marking this as Recovering while we wait to receive the all clear from AWS.

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Identified
After 45 minutes

For those who want to follow along with AWS, you can track their status here: https://status.aws.amazon.com/

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Identified
After 18 minutes

We have identified the source of the problem to be AWS’s Lambda service. This will not impact your ability to place and receive calls, but access to our Portal and API will be intermittent.

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Investigating

We are investigating reports that our API and Portal are unavailable. Our call traffic is flowing normally, and we do not suspect malicious behavior on our network at this time.

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Began at:

Affected components
  • Skyetel API
  • Skyetel Portal