We've now resolved the incident. Thanks for your patience.

We are beginning to see a return to normalcy for our Portal & API, but have not received an all clear from AWS. We are marking this as Recovering while we wait to receive the all clear from AWS.

For those who want to follow along with AWS, you can track their status here: https://status.aws.amazon.com/

We have identified the source of the problem to be AWS’s Lambda service. This will not impact your ability to place and receive calls, but access to our Portal and API will be intermittent.

We are investigating reports that our API and Portal are unavailable. Our call traffic is flowing normally, and we do not suspect malicious behavior on our network at this time.